This Cancellation and Refund Policy outlines the terms and conditions governing cancellations and refunds for purchases made through Tasaga Private Limited’s website at https://www.vaslskincare.com.
1. Cancellation Policy:
Customers may request to cancel their order within a specified timeframe, typically before the order has been processed or shipped. Requests for cancellation should be made by contacting our customer service department via tasagaprivatelimited@gmail.com. We will make every effort to accommodate cancellation requests, but we cannot guarantee that all requests will be fulfilled if the order has already been processed or shipped.
2. Refund Policy:
a. Product Returns: If you are not satisfied with your purchase, you may return the product(s) within 2 hours of receipt for a refund. To initiate a return, please contact our customer service department to obtain a return authorization. Returned products must be unused, in their original packaging, and in the same condition as when you received them. Once we receive and inspect the returned items, we will process a refund to the original method of payment, minus any shipping charges, restocking fees, or applicable deductions.
b. Digital Products: Refunds for digital products, such as downloadable software, e-books, or digital subscriptions, may be granted within a specified timeframe if the product is found to be defective or if you are unable to access it due to technical issues. Requests for refunds on digital products should be submitted to our customer service department along with a detailed explanation of the issue.
3. Exceptions:
a. Custom Orders: Orders for custom or personalised products may not be eligible for cancellation or refund once production has begun.
b. Services: Refunds for services rendered, such as consulting or coaching sessions, may be granted at the discretion of Tasaga Private Limited and according to the terms outlined in the service agreement.
4. Processing Time:
Refunds will be processed within 30 days of receiving the returned items or upon approval of the refund request for digital products. The time it takes for the refund to reflect in your account may vary depending on your financial institution.
5. Contact Information:
If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer service department at tasagaprivatelimited@gmail.com.
By making a purchase through our website, you acknowledge that you have read, understood, and agree to abide by the terms of this Cancellation and Refund Policy.
Last updated: March 2024